Customer Care

Customer Care

At Vorthen, your satisfaction is our top priority.
Our Customer Care team is here to assist you with:

  • Order tracking and delivery updates
  • Product information and recommendations
  • Warranty and repair guidance
  • Returns, exchanges, and refunds
  • Payment and billing inquiries

How to Reach Us

📩 Email: mails@vorthen.com
📞 Phone / WhatsApp: +85255243393
🕒 Hours: Monday – Saturday, 10:00 AM – 7:00 PM (HKT)

Our Promise

  • Quick response within 1 business day
  • Professional and friendly assistance
  • Clear solutions tailored to your needs

Whether you have a question before purchase or need help after receiving your order, we’re just a call or message away.